Problem, solved.

FUJITSU Software Infrastructure Manager
An End-to-end development of this software UI through thorough UX Research, field observations, empirical prototyping testing and even code optimization in AngularJS

The Background

As enterprises expanded their IT infrastructures, managing data centers remotely became a necessity rather than a convenience. Fujitsu Software Infrastructure Manager (ISM) aimed to revolutionize this space by virtualizing data center operations, allowing IT administrators to oversee servers, storage, networking, cloud management, power, and cooling from anywhere—even from home. This level of control promised increased efficiency, reduced operational costs, and improved uptime. However, for ISM to truly deliver on its promise, it needed an interface that was intuitive, fast, and adapted to the needs of different global markets. A solution that worked well in Japan, where the development team was based, didn’t necessarily translate to Western countries, where users had different expectations regarding workflows, terminology, and interface design.

The Problem

Despite ISM’s powerful capabilities, its initial interface and user experience were not optimized for a global audience. IT administrators struggled with unintuitive navigation, inconsistent terminology, and an overload of technical complexity that slowed down their workflows.

Additionally, cultural differences between Japan and Western countries became evident in areas like iconography, color coding, and terminology. For example, certain colors that signaled urgency in Japan had different connotations in Europe, and terminology that was clear to Japanese engineers confused Western users. Benchmarking against competitors like IBM, HP, and Dell revealed that ISM needed significant improvements to stay competitive.

Furthermore, with development teams based in Augsburg and Tokyo, aligning UX research findings with engineering implementation across different work cultures added another layer of complexity.

The Solution

To make ISM a truly global and user-friendly platform, I led a comprehensive UX transformation, working closely with teams in Augsburg and Tokyo.

Through extensive UX research, field observations, and competitive benchmarking, we identified pain points and opportunities to streamline workflows. We conducted empirical prototyping tests to refine navigation structures, optimize performance, and ensure that the UI was intuitive without sacrificing depth.

Localization became a key focus: we redesigned the full iconography, color coding, and terminology to be more universally understood, ensuring that ISM resonated equally well with users in Japan, Europe, and beyond.

Additionally, I worked on performance optimizations in AngularJS, ensuring a smoother experience with faster response times. Meeting face-to-face with the development team in Tokyo was essential in bridging cultural and technical gaps, ensuring that these UX improvements were seamlessly integrated into the engineering process.

The Benefits

The redesigned ISM provided IT administrators with an efficient, accessible, and globally adaptable data center management solution.

With an intuitive interface and localized design elements, users across different regions could navigate the system with ease, reducing training time and minimizing errors. Performance optimizations ensured smooth interactions, making remote data center management reliable and responsive.
By benchmarking against IBM, HP, and Dell, ISM became a more competitive alternative, delivering a refined user experience that set it apart from legacy solutions.
The collaboration across Augsburg and Tokyo fostered stronger cross-cultural development processes, ensuring that ISM would continue evolving in alignment with user needs worldwide.

Cost & time reduction with uniform management of firmware update

Reduction in power consumption

Faster to troubleshoot

Digital
problem
solver…

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